Refund policy

At Umerly, customer satisfaction is our top priority. We are committed to providing quality products, reliable support, and a smooth shopping experience.

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100 Days Warranty

All eligible electronic products come with a 100 DAYS Warranty covering manufacturing defects.

If your product develops a technical issue during the warranty period, our support team will assist you with the best possible solution.

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Returns & Replacements

We only accept returns or replacements if the product arrives:

Damaged
Defective
Incorrect

To request a replacement or refund:

Contact us within 48 hours of delivery
Share clear photo or video proof
Provide your order details

After verification, we may offer:

Replacement product
Partial refund
Full refund (depending on the issue)

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Non-Returnable Cases

Returns or refunds are not applicable for:

Change of mind
Incorrect order placed by customer
Minor color/design differences
Damage caused by misuse or improper handling

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Orders After Shipping

Orders cannot be canceled once shipped.
However, if you face any issue, our support team will do their best to assist you quickly and fairly.

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Shipping Delays

Courier delays may occasionally happen due to circumstances beyond our control.
We will always help you track and resolve delivery issues as smoothly as possible.

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